Frequently Asked Questions

How can I find an item I am looking for on your website?

You can search our site by Product Name or Product Code (if you know the exact name/code of the product you are looking for), Product Type, or you can search using the 'price' function, as this will help give you an indication of what products you may be able to purchase within your budget.

How can I make payment for my order?

Payment can be made by bank transfer, or using a credit card using our Paypal payment portal. Please note payment by credit card carries a surcharge which we will advise on when placing your order.

Do You Supply Products That Aren’t On Your Website?

Our website reflects our most popular range of products. However, we have a database of close to 100,000 products, so if you are unable to see the item you require please contact us.

What Are Your Payment Terms?

If you have an account with us our payment terms are 30 days from date of invoice.  On all first orders, we ask for payment by Pro-Forma invoice.

What will my logo look like on the products I select?

We will be happy to produce visuals for your approval based on the artwork supplied by you before your order is placed into production.

If I need the goods in a hurry is this possible?

Depending upon the product in question then yes, provided the product is in stock and production time is available. For the majority of products our average lead time is around 2 weeks. In some instances a 'rush order surcharge' may be required to cover over-time hours and faster shipping options.  Alternatively, if you refer to the 'Express Items' on our homepage, these are products which can typically be produced within 7 working days (for a basic 1 colour printed job)

Colour Reproduction.

We will always endeavour to match your Pantone colours as closely as possible, however we cannot always guarantee an exact match as the printing method used for your product, and the product base colour may have an influence. Where any potential issues could occur we will always try and advise you of any issues prior to the production of your order. We cannot be held liable for any slight variances of print colours or costs arising from such.

What is Origination?

Origination is the process of making printing plates/screens/pads/embroidery discs/dies, and setting up a machine to print your selected products with design.

What Are Minimum Order Quantities?

Minimum order quantity is the smallest economical print run for a product.  Orders below minimum can often be accommodated but may incur what we call a 'minimum order surcharge'.

How Should I Provide Artwork?

Artwork is best provided in a vectored EPS or PDF (high resolution) format with Pantone colours. We will be happy to provide or amend artwork(at an extra charge) for you based on your instructions.

What If I Don’t Have Artwork In This Format?

No problem, we can re-draw or vectorize your logo at cost.  Please call our sales team for more information.

What is Embroidery?

Embroidery is the process of stitching a design onto a fabric. This is often preferred over printing onto fabrics as this can give a higher quality finish and ensures that the artwork doesn’t degrade after washing.

What Is Screen Printing?

Artwork files are changed into a stencil. The stencil is laid onto a screen. Ink or pigment is then forced through fine mesh of the screen onto the surface of the product. This process can only do one colour at a time although multiple colours can be printed. 

What Is Pad Printing?

Pad printing is the process of printing your artwork onto objects via an ink transfer system. A plate holds the ink in the pattern of the artwork; a silicone pad is brought down onto the plate, lifting the top layer of the ink which has become tacky. Once on the pad has ink it then deposits the ink onto the desired surface. As the ink is already tacky it dries quickly.  Multiple colours can be printed. 

What Is Four Colour Process?

Four colour process printing is the method used for printing images with more than three base colours. Images are broken down into to the four CYMK colours. Individual colour plates are then created from these digital images. This allows the printer much greater control over the whole process. By careful dot alignment the original artwork is recreated. Transfer Prints and Paper Inserts are ideal for this process. 

What is Embossing or Blocking?

Embossing is the process of creating your artwork in relief on a surface using heat and pressure. It is a highly tactile effect. Blocking is the process of using a stamp to leave an indented mark on a material (usually leather). A blocked item and can have a gold, silver or coloured foil added if required.

What is Engraving?

Engraving is the process of creating your logo by cutting into the surface of hard objects. This is a very effective branding method as the logo will not wear away. Laser engraving has become more popular as it is a fast way of achieving similar effects.

What is Transfer Printing?

Transfer printing is mainly used when applying an image to a curved or uneven surface. It is most commonly used for printing on ceramics such as pottery mugs and heavy fabrics with a textured surface.

The image is prepared on a special paper which is placed on the object . Heat is then used to transfer the image to the object.

What is Dye-sublimation Printing?

A dye-sublimation print employs a printing process that uses heat to transfer dye onto a medium such as a plastic card, paper or fabric. The sublimation name is applied because the dye transitions between the solid and gas states without going through a liquid stage and is mainly used for producing photographic print.

I would like to see a sample before placing an order. Is this possible?

Yes we can certainly supply you with a plain sample (if your deadline allows). We prefer you to examine a product so that you are happy before you purchase. Items of low value are supplied to you free of charge where possible. Items of higher value may be charged because due to the high cost of postage, packaging & staffing it is uneconomical for us to accept returned samples and put them back into stock.  In some instances, clients like to see an actual printed sample for a job.  There would however be possible costs incurred for this, and this can be quoted for at the beginning of a project.

How many colours can you print my logo?

Most items can be printed in more than 1 colour but it depends upon the shape of the product, the size & complexity of your logo/message and also the printing method used.  For advice please email your design to us, or alternatively call us on 01304 619390.